Error 12002 happens when you try to download payroll updates in the desktop version of QuickBooks. Users can subscribe to either assisted or enhanced payroll and then turn on the service on the QuickBooks desktop.
Once the service is turned on, users can easily store information about their employees and use features like direct deposit and online tax filing. When the browser or software can’t connect to the internet, this error happens.
There are many things that could cause the connection to time out. First of all, if your internet browser isn’t set up right, the process might not even start. QuickBooks tries to connect to the internet, but Internet Explorer, which is the main browser used by the accounting software, blocks the connection right away.
Why Does Error 12002 Updating QuickBooks Payroll Happen?
- It is possible that Internet Explorer is not the default browser.
- The SSL settings are wrong.
- Your firewall or antivirus is cutting off your connection.
- The connection timed out, so I couldn’t get to the server.
- There is a problem with the network when I try to connect to the internet.
There may be more than one reason for this, and those reasons may be too hard for most people to understand. Because of these things, you need help from technical experts who can show you the way.
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How to Fix QuickBooks Payroll Update Error 12002
Check your connection to the internet. Make sure your computer is connected to the internet and that you can browse the web.
Check the settings for your firewall and virus protection. Your firewall or antivirus software could be stopping QuickBooks from connecting to the server. You might need to make QuickBooks an exception in your firewall or antivirus settings.
Reset your Internet Explorer settings. QuickBooks Payroll Update Error 12002 can happen if there are problems with your Internet Explorer settings or if QuickBooks can’t connect to the Internet. Here are the steps you need to take to reset your Internet Explorer settings:
- Quit using QuickBooks.
- Open Internet Explorer.
- Select Internet Options from the Tools menu.
- Click the tab for “Advanced.”
- Scroll down until you see the section called “Reset Internet Explorer Settings.”
- Click the button that says “Reset.”
- Click the button labelled Close.
- Start QuickBooks over and try again to connect.
Fix your installation of Internet Explorer. If resetting your Internet Explorer settings doesn’t solve the problem, you may need to repair your Internet Explorer installation. To do this, do the following:
- Stop using QuickBooks.
- Click Programs and Features in the Control Panel.
- Click the Uninstall button next to Internet Explorer on the list of programs.
- Follow the on-screen instructions to remove Internet Explorer.
- Turn on your computer again.
- Click Programs and Features in the Control Panel.
- Click the link that says “Turn on or off Windows features.”
- Scroll down until you see the section for Internet Explorer.
- Click the OK button after you have checked the box next to Internet Explorer.
- Follow the on-screen directions to set up Internet Explorer.
- Turn on your computer again.
- Open QuickBooks and make another attempt to connect.
Check for updates to Windows. Make sure that your computer has all of the latest Windows updates. QuickBooks can have trouble connecting if you have an old version of Windows.
FAQ
Q1: What is QuickBooks Payroll Update Error 12002?
A: QuickBooks Payroll Update Error 12002 is an error that occurs when QuickBooks encounters difficulties while attempting to communicate with Intuit servers for downloading payroll updates. It can disrupt the seamless execution of payroll tasks and hinder proper software functionality.
Q2: What are the common causes of Error 12002 in QuickBooks Payroll updates?
A: Error 12002 can result from various factors, including unstable or interrupted internet connectivity, firewall or security software blocking QuickBooks’ access to the internet, incorrect SSL settings, outdated QuickBooks version, network time-out issues, or conflicts with other applications using the same port.
Q3: How do I identify if I’m experiencing QuickBooks Payroll Update Error 12002?
A: The error is usually displayed with an error message indicating the code “12002.” Users might observe that payroll updates take an excessively long time to download or fail to download altogether. QuickBooks may also display connectivity error messages during the update process.
Q4: How do I recognize that I’m encountering QuickBooks Payroll Update Error 12002?
A: The error is often accompanied by an error message with the code “12002.” Payroll updates may take an unusually long time to download or may fail to download altogether. You might also notice connectivity error messages appearing during the update process.
Q5: What are the primary causes of QuickBooks Payroll Update Error 12002?
A: QuickBooks Payroll Update Error 12002 can be caused by various factors. These include unstable or unreliable internet connectivity, firewall or security software blocking QuickBooks’ access to the internet, outdated QuickBooks versions lacking necessary updates, incorrect SSL settings, conflicts with other applications or processes, and network time-out issues.
Q6: How does unstable internet connectivity contribute to this error?
A: Unstable internet connections can interrupt the communication between QuickBooks and Intuit servers, leading to the inability to download payroll updates. Poor connectivity or frequent dropouts prevent the necessary data exchange, resulting in Error 12002.
Conclusion
QuickBooks Payroll Update Error 12002 can be a frustrating setback for users trying to ensure smooth payroll operations. This error often arises from a range of factors, including unstable internet connectivity, firewall restrictions, outdated software versions, incorrect SSL settings, conflicts with other applications, and network timeouts. However, armed with knowledge about these potential causes and equipped with appropriate solutions, users can navigate through these challenges. If Any Problem “You Can Call Us +1(855)-738-0359”
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